People Partners, leaders in Talent Management domain was looking to reduce labour costs by introducing an additional customer support service provider for their HR.net clients. Arvo Software offered a team of customer support representatives on a staff outsourcing model to support Irish based customers of People Partners under the People Partners brand.
We definitely achieved goals we had set not only reducing the monthly support bill but also by establishing a long running relations with a service provider who we can call “local” even though they are thousand miles away in Ukraine. We turned clients from happy users to big fans of our services and this is what any business wants.
– Jim O’Brien